Shipping policy

Thank you for choosing DragonKratom.store. Below is our detailed shipping policy to ensure transparency and clarity about the delivery of your orders.

1. Processing Time

  • Orders are processed within 1-2 business days (excluding weekends and holidays) after payment is successfully completed.
  • During high-demand periods or promotions, processing times may be slightly longer. We will notify you of any delays via email.

2. Shipping Methods and Delivery Time

We offer a variety of shipping options to suit your needs. Delivery times depend on the selected shipping method and the destination.

  • Standard Shipping: Estimated delivery within 5-7 business days.
  • Expedited Shipping: Estimated delivery within 2-4 business days.
  • Overnight Shipping: Estimated delivery within 1-2 business days.

Delivery times are estimates and may vary due to factors beyond our control, such as carrier delays or customs processing.

3. Shipping Costs

Shipping charges are calculated at checkout based on the weight of your order, your chosen shipping method, and the destination.

4. Order Tracking

Once your order is shipped, you will receive a confirmation email with a tracking number and a link to track your package in real time.

5. Shipping Destinations

  • We ship orders within the United States to locations where our products are legally permitted.
  • Customers are responsible for ensuring compliance with local laws before purchasing.

6. Lost or Delayed Shipments

  • DragonKratom.store is not responsible for delays caused by the shipping carrier, weather conditions, or customs.
  • If your order is lost in transit, please contact us. We will work with the carrier to locate your package or file a claim if necessary.

7. Damaged Shipments

If your package arrives damaged:

  1. Notify us within 48 hours of delivery.
  2. Provide photos of the damaged item(s) and packaging.
  3. We will review your claim and, if approved, provide a replacement.

8. Incorrect or Undeliverable Address

  • Please ensure your shipping address is accurate at checkout. We are not responsible for orders shipped to incorrect or undeliverable addresses provided by the customer.
  • If an order is returned to us due to an incorrect address, you will be responsible for the cost of reshipping.

9. Contact Us

If you have any questions or concerns about shipping, please contact us at:

Business Hours: Monday–Saturday, 9:00 AM–5:00 PM CST

By placing an order with DragonKratom.store, you agree to this shipping policy. Thank you for your trust and business!