Refund policy
Non-Refundable Refund Policy
Thank you for choosing DragonKratom.store. Due to the sensitive and personal nature of our products, we have implemented a strict non-refundable policy to prioritize customer safety and hygiene.
1. Hygiene and Safety Policy
For the protection of our customers, we do not accept returns, exchanges, or provide refunds on any products. This policy is in place to ensure that all items are delivered in their original, unopened condition and that no product has been tampered with or exposed to contamination.
2. Damaged or Defective Products
If your order arrives damaged or defective, please contact us within 48 hours of receiving your package. We will gladly replace the damaged or defective item. Please provide clear photos of the product and packaging as proof for verification.
3. Shipping and Delivery Issues
We are not responsible for delays or errors caused by the shipping carrier. However, if your package is lost or significantly delayed, we will assist in resolving the issue with the carrier and provide a resolution if applicable.
4. Cancellations and Order Changes
Once an order has been placed, it cannot be canceled or modified, as our fulfillment process begins immediately to ensure the highest level of product integrity.
5. Non-Refundable Scenarios
We cannot provide refunds or replacements in the following cases:
- Change of mind
- Incorrect product selection
- Dissatisfaction with the product’s effects
- Any attempt to return opened or used products
6. Contact Us
For any questions or concerns, please contact us. Our team is here to assist you and ensure your experience with DragonKratom.store is a positive one.
By making a purchase on DragonKratom.store, you agree to this policy and understand the importance of maintaining product hygiene for all our customers.